Privacy Policy

Our Commitment to Your Privacy

VoucherMatch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using VoucherMatch, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Information You Provide to Us

For Landlords:

Name, email address, phone number
Property details (address, number of units, rental prices)
Payment information (for paid subscriptions)
Property photos and descriptions
NYCHA/HPD registration status
Communication with tenants through our platform

For Tenants (Voucher Holders):

Name, email address, phone number
Voucher information (voucher number, payment standard, expiration date)
Housing preferences (neighborhood, bedrooms, move-in date)
Search history and saved listings
Application materials (employment verification, references)
Communication with landlords through our platform

Information Collected Automatically

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, clicks)
Location data (approximate location based on IP address)
Cookies and similar tracking technologies

Information From Third Parties

Publicly available property records
NYCHA/HPD public data on Section 8 programs
Background check services (with your consent)
Payment processors

2. How We Use Your Information

✓ To provide our services: Matching landlords with voucher holders, facilitating communication, processing applications
✓ To improve user experience: Personalizing search results, recommending relevant listings, optimizing platform performance
✓ To communicate with you: Sending notifications about matches, updates, and important service information
✓ To process payments: Managing subscriptions and transactions (landlords only)
✓ To ensure safety: Preventing fraud, enforcing our terms, and protecting against abuse
✓ To comply with legal obligations: Responding to legal requests and preventing illegal activity
✓ For analytics and research: Understanding how users interact with our platform (using aggregated, anonymized data)

3. How We Share Your Information

With Other Users

Landlords can see: Tenant names, contact information, voucher details, and application materials when tenants apply to their listings.

Tenants can see: Landlord contact information, property details, and listing information for apartments they're interested in.

With Service Providers

We share information with third-party vendors who help us operate our platform:

Payment processors (Stripe, PayPal)
Email service providers (for notifications)
Cloud hosting providers (AWS, Google Cloud)
Analytics providers (Google Analytics)
Background check services (with your explicit consent)

For Legal Reasons

We may disclose your information if required by law, court order, or legal process, or to protect the rights, property, or safety of VoucherMatch, our users, or others.

We Will NEVER:

• Sell your personal information to third parties
• Share your voucher status publicly
• Use your information for discriminatory purposes
• Share tenant contact info without their consent

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal information:

🔒 Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
🔒 Secure storage: Personal information is stored on encrypted, secure servers
🔒 Access controls: Only authorized personnel can access user data
🔒 Regular security audits: We continuously monitor and improve our security practices

Note: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Update or correct inaccurate information in your account

Deletion

Request deletion of your account and associated data

Opt-out

Unsubscribe from marketing emails (though you'll still receive service-related notifications)

Data Portability

Request your data in a machine-readable format

To exercise these rights, contact us at: privacy@vouchermatch.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform:

Essential Cookies

Required for basic site functionality (login, security)

Analytics Cookies

Help us understand how users interact with our site

Preference Cookies

Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

7. Children's Privacy

VoucherMatch is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@vouchermatch.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new policy on this page
Updating the "Last Updated" date
Sending you an email notification (for significant changes)

Your continued use of VoucherMatch after changes are posted constitutes acceptance of the updated policy.

Questions About Privacy?

We're here to help. Contact our privacy team anytime.

Email: privacy@vouchermatch.com

General inquiries: hello@vouchermatch.com

VoucherMatch is based in New York and complies with applicable U.S. privacy laws.